Step. Find the email address associated with your account. This is the one you used when you signed up to access your Norton online services. Business customers can contact a Norton customer care representatives at 800-721-3934 to recover the account's email address; others can send Norton Customer Support an email about the problem (see Resources).
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Create a Norton account. To use Norton, you must first create an account on Norton. If you already have a Norton account, you can use your Norton account login credentials to sign in. Create a Norton account. Open your browser, and go to the following URL: